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Return & Refund Policy

For FOXFLAKE, customer satisfaction is always our top priority, so we offer 90 Days Return Warranty. Customers can contact us within 90 days from delivery date to request a return & exchange. 

#!! Our main store is on Amazon: https://www.amazon.com/foxflake, and we also use Amazon shipment method and carrier, therefore, order our product through Amazon is also a great way to make sure your Return and shipment is on time and correct. Simply go our Amazon store above or type FOXFLAKE massage gun to make your order. Thank you for your patient. 

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

No restocking fee to be charged to the consumers for the return of a product.

How to Start a Return & Exchange?

  1. To apply for a case of return or exchange, please contact our customer service here and include: order number, the question you want to solve together with picture of product if necessary. You will then receive an email with the return shipping address which you will use it to ship back the items. 
    NOTE: Please return items to the address we send to your email.
  2. Tracking number is required to complete the return. It will help for us to track your return status and process. Please note the provided tracking number must be trackable.
  3. We do not offer Freight To Collect (FTC) or Cash on Delivery(COD) service for returns. 
  4. All items must be returned in their original condition. We do not accept the returned item that was worn, torn, snagged, stained or altered in any way, they must be in original condition when being returned.
  5. Refunds will be reimbursed to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 3-5 business days to process.
  6. If you have any other questions, do not hesitate to contact our customer service at info@foxflake.com, we will reply to you asap.